Financial Policies 

Please note as a courtesy we will verify insurance benefits and submit claims on your behalf. However, it is ultimately your responsibility to ensure that services are covered. Therefore, we recommend that you call and verify that we are considered in-network with your insurance plan. Please know that costs are due at the time of services rendered.


Additionally, we do ask that you provide us with at least 24 hours notice if you need to cancel an appointment. You will be responsible for the entire fee if you do not provide notice adequate notice. 


Billing & Insurance Q & A: 

When calling my insurance company, what questions should I ask?

  • Is Head & Heart Therapy (Sarah Dobey) considered an in-network behavioral health provider for my plan? 

  • If so, how much is my co-pay per session? 

  • What is my annual deductible and has it been met for this year?

  • When does my calendar year start?

  • How many sessions per the calendar year does my plan cover?

  • Is an authorization required? If yes, how do I obtain it?

  • What percent of treatment is reimbursed per visit for an out-of-network provider?

  • Will my insurance plan cover telehealth sessions?

I have OHP, will therapy be covered for me?

It depends on what form of the Oregon Health Plan you have. If you have HealthShare/CareOregon then we could likely obtain what's called a Single Case Agreement with Care Oregon. A Single Case Agreement (SCA) is a contract between an insurance company and an out-of-network provider for a specific client, so that the client can see that provider using their in-network benefits. Therefore, when an SCA is approved by HealthShare/Care Oregon (a form of the Oregon Health Plan for members living in Clackamas, Multnomah, or Washington Counties), the client does not have to pay for individual therapy.